Privacy policy
PRIVACY POLICY
Last updated: 5 September 2026
ABOUT THIS POLICY
This Privacy Policy explains how Atmospherity Limited, trading as Sarah Pittaway, collects, uses, stores and shares personal information when you visit sarahpittaway.com, contact us, subscribe to our mailing list or purchase from us.
Atmospherity Limited is the data controller responsible for your personal information.
Company number: 12994396
VAT registration number: GB495919231
Registered office:
Stratsource House
Malmo Road
Sutton Fields Industrial Estate
Hull
East Yorkshire
HU7 0YF
United Kingdom
Email: [email protected]
Telephone: 07399 449027
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• your name;
• email address and telephone number;
• billing and delivery addresses;
• order, payment and transaction information;
• correspondence and customer-service enquiries;
• newsletter subscription and marketing preferences;
• account information, if you create an account;
• information about products you view or place in your basket;
• IP address, browser, device and approximate location information; and
• information collected through cookies and similar technologies.
Payment card information is processed securely by our payment providers. We do not ordinarily receive or store complete payment-card details.
HOW WE COLLECT INFORMATION
We collect personal information:
• directly from you when you order, contact us, create an account or subscribe to emails;
• automatically when you use our website, through cookies and similar technologies; and
• from service providers involved in operating our store, processing payments, preventing fraud, delivering orders and providing marketing or analytics services.
HOW AND WHY WE USE YOUR INFORMATION
Processing orders and providing our services
We use your information to:
• process payments and orders;
• deliver artwork;
• provide order confirmations and delivery updates;
• handle returns, refunds and customer enquiries; and
• administer customer accounts.
Our lawful basis is that processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.
Legal and financial records
We retain and use transaction information where necessary to meet accounting, taxation, consumer-protection and other legal obligations.
Our lawful basis is compliance with a legal obligation.
Customer service and business administration
We use information to respond to enquiries, maintain business records, protect our legal rights, improve our services and manage the operation of the business.
Our lawful basis is our legitimate interest in operating and improving our business, helping customers and establishing or defending legal claims.
Security and fraud prevention
We may process information to verify transactions, protect our website and customers, detect fraud and prevent unlawful or malicious activity.
Our lawful basis is our legitimate interest in keeping our business, website and customers secure and, where applicable, compliance with a legal obligation.
EMAIL MARKETING
If you subscribe to studio news, product releases, invitations or other marketing emails, we will use your name, email address and preferences to send those communications.
Where required, our lawful basis is your consent. In limited circumstances, we may contact existing customers about our own similar products where the law permits us to rely on the “soft opt-in” and we provided an opportunity to opt out when collecting their details.
You can unsubscribe at any time using the link in an email or by contacting [email protected].
Unsubscribing from marketing will not prevent us from sending essential communications about an existing order.
We may retain a minimal suppression record after you unsubscribe so that we can respect your preference and avoid contacting you again.
COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
Strictly necessary cookies support functions such as checkout, security, shopping baskets and remembering privacy choices. These do not require consent where they are necessary to provide a service you have requested.
Optional cookies may be used for analytics, personalisation or advertising. Where consent is required, these cookies will not be used unless you choose to accept them.
You can accept, reject or change your choices using the Cookie Preferences link on our website. You can also control cookies through your browser, although disabling necessary cookies may affect website functionality.
Please see the information displayed in our cookie preference tool for details of the cookies currently used.
WHO WE SHARE INFORMATION WITH
Where necessary, we may share personal information with:
• Shopify, which hosts and operates our online store;
• payment processors and banks;
• delivery companies, couriers and fulfilment providers;
• printers, framers or production partners where they need information to fulfil an order;
• email and marketing service providers;
• website analytics, security, IT and technical-support providers;
• accountants, insurers, professional advisers and legal representatives; and
• regulators, courts, law-enforcement bodies or public authorities where required by law.
We only provide service providers with the information reasonably necessary for their role. They must handle it appropriately and in accordance with applicable data-protection requirements.
SHOPIFY
Our store is hosted by Shopify. Information submitted through this website is processed by Shopify to provide ecommerce, checkout, security and related services.
You can find further information in Shopify’s Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
INTERNATIONAL TRANSFERS
Some service providers, including Shopify and its suppliers, may process information outside the United Kingdom.
Where personal information is transferred to a country that is not covered by UK adequacy regulations, we require an appropriate safeguard, such as the UK International Data Transfer Agreement, the UK Addendum to approved Standard Contractual Clauses or another legally recognised safeguard.
You may contact us if you would like further information about the safeguards relevant to your information.
HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and reporting requirements.
Normally:
• order, payment and accounting records are retained for up to six years after the relevant financial year or transaction, where required for tax, accounting or legal purposes;
• routine enquiries and correspondence are retained for up to two years after the matter is closed, unless a longer period is reasonably required;
• account information is retained while the account remains active and for a reasonable period afterwards;
• marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer current; and
• information connected with a complaint, dispute or legal claim may be retained until the matter and any relevant limitation period have ended.
We may securely delete or anonymise information earlier where it is no longer required.
SECURITY
We use reasonable organisational and technical measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No internet transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe your information or account has been compromised.
CHILDREN
This website and its products are not directed at children, and we do not knowingly collect personal information from children for marketing purposes.
If you believe a child has provided personal information to us without appropriate permission, please contact us.
YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• request deletion of your information;
• request restriction of processing;
• object to processing based on legitimate interests or for direct marketing;
• withdraw consent at any time where processing is based on consent; and
• receive certain information in a portable format or ask for it to be transferred to another organisation.
These rights are subject to legal conditions and exceptions.
To exercise a right, email [email protected]. We may need to request reasonable information to confirm your identity. We normally respond within one month.
COMPLAINTS
Please contact us first if you have concerns about how we use your personal information so that we can try to resolve them.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://www.ico.org.uk
CHANGES TO THIS POLICY
We may update this Privacy Policy when our business practices, services or legal obligations change.
The revised policy will be published on this page with an updated revision date. Where a change materially affects how we use your information, we will provide further notice where required.
CONTACT US
For privacy questions or requests, contact:
Atmospherity Limited, trading as Sarah Pittaway
Email: [email protected]
Telephone: 07399 449027
Registered office: Stratsource House, Malmo Road, Sutton Fields Industrial Estate, Hull, East Yorkshire, HU7 0YF.