Refund policy
RETURNS AND REFUNDS POLICY
Last updated: 5 September 2026
This policy applies to purchases made through sarahpittaway.com. It does not affect your statutory rights.
CANCELLING AN ONLINE ORDER
You may cancel an eligible order from the time you place it until 14 days after the day you receive it, without giving a reason.
To cancel, email [email protected] clearly stating that you wish to cancel your order. Please include your name and order number.
After notifying us, you must return the artwork within a further 14 days.
RETURN CONDITION
You may inspect the artwork as you would reasonably be able to in a shop. You are responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish its nature, characteristics and condition.
Please return the artwork securely packaged. Where possible, reuse the original protective packaging.
RETURN DELIVERY COSTS
Unless the artwork is faulty, damaged, incorrectly described or supplied in error, you are responsible for the direct cost of returning it.
Because artwork can be fragile and valuable, we strongly recommend returning it using a tracked service with insurance covering its full purchase value. You are responsible for the artwork until it is safely received by us.
Please email us before returning an artwork so that we can provide the correct return address and appropriate packaging guidance. Your statutory right to return an eligible item is not dependent upon using a particular delivery provider.
REFUNDS
We will refund the full price paid for eligible returned products, including any standard outbound delivery charge paid at checkout.
If you selected a more expensive delivery method, we are only required to refund an amount equal to our standard delivery charge.
Refunds will be made using the original payment method unless expressly agreed otherwise.
We may withhold the refund until we have received the artwork or you provide evidence that it has been returned, whichever occurs first.
Your refund will be issued without undue delay and no later than 14 days after that point. Your bank or card provider may take additional time to show the refund in your account.
ITEMS EXCLUDED FROM THE CANCELLATION RIGHT
The statutory cancellation right does not apply to:
• artwork commissioned and created specifically to your individual requirements; or
• products that are clearly personalised for you.
An item is not treated as personalised merely because it was framed, printed, embellished or prepared after your order where it was purchased in the standard form advertised on the product page.
Any applicable exclusion will be clearly stated on the relevant product page before purchase.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order when it arrives.
If it is damaged, faulty, not as described or you receive the wrong item, contact [email protected] as soon as reasonably possible. Please include your order number and photographs where appropriate.
We will arrange an appropriate remedy in accordance with the Consumer Rights Act 2015. Where a return is required because an item is faulty, damaged, incorrectly described or supplied in error, we will cover the reasonable return cost.
This policy does not limit your statutory rights.
HOW TO CONTACT US
Email: [email protected]
Telephone: 07399 449027
Sarah Pittaway is a trading name of Atmospherity Limited, registered in England and Wales under company number 12994396.
Registered office: Stratsource House, Malmo Road, Sutton Fields Industrial Estate, Hull, East Yorkshire, HU7 0YF.