SHIPPING POLICY

Last updated: 5 September 2026

UK DELIVERY

We currently offer online checkout and delivery within the United Kingdom.

Delivery is included in the displayed price of artwork priced at £50 or more unless the product page or checkout clearly states otherwise. Delivery charges for lower-priced products are displayed at checkout before payment.

PROCESSING TIMES

Estimated processing times are:

• In-stock, unframed products: 3–5 business days
• Framed originals: 5–10 business days
• Printed-to-order limited editions: 5–10 business days
• Hand-embellished prints: 7–14 business days

The relevant processing time will also be shown on the product page where appropriate.

Processing time is the period before dispatch and does not include the courier’s delivery time.

UK DELIVERY TIMES

UK delivery normally takes 2–5 business days after dispatch.

These times are estimates rather than guaranteed delivery dates unless we have expressly agreed a specific date with you before purchase.

If we cannot deliver within the agreed time, or within 30 days where no different period has been agreed, we will contact you and explain your available options.

TRACKING AND INSURANCE

Artwork is carefully packaged and sent using a tracked delivery service with appropriate insurance.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

DELAYS OR LOST PARCELS

If an order is significantly delayed or appears to be lost, please contact [email protected].

We remain responsible for the artwork until it is delivered to you or to a person you have nominated to receive it.

DAMAGED DELIVERIES

Please inspect your order promptly after delivery. If it arrives damaged, email [email protected] with your order number and photographs of the artwork and packaging so that we can resolve the matter.

INCORRECT ADDRESSES AND FAILED DELIVERY

Please check your delivery address carefully when ordering.

If an order is returned because an incorrect address was supplied, or because delivery was refused or not collected, we may charge the reasonable cost of sending it again. This does not affect your rights where the failed delivery was caused by us or the courier.

INTERNATIONAL ORDERS

International delivery is not currently available through online checkout.

You may contact [email protected] before purchasing to ask whether delivery to your country can be arranged. Any delivery cost, estimated timeframe, insurance arrangements and potential import charges will be explained before the order is agreed.

Customers receiving goods outside the United Kingdom may be responsible for local import duties, taxes and customs charges. These charges are not controlled by us.

CONTACT

Email: [email protected]
Telephone: 07399 449027

Sarah Pittaway is a trading name of Atmospherity Limited, registered in England and Wales under company number 12994396.

Registered office: Stratsource House, Malmo Road, Sutton Fields Industrial Estate, Hull, East Yorkshire, HU7 0YF.