FAQ — Sarah Pittaway Studio

Shipping

Where do you ship? I currently ship within the United Kingdom only.

How long will my order take to arrive? Orders are processed within 2–5 business days. Delivery usually takes 2–5 business days after dispatch.

Will my order be tracked? Yes. You’ll receive a dispatch email with tracking details once your parcel leaves the studio.

Artwork & Framing

Are originals framed? Most originals are supplied framed in clean, contemporary styles chosen to complement the work. Each listing specifies the exact frame.

Are prints framed? Prints are sold unframed unless stated otherwise. I offer guidance on framing sizes and styles in each product description.

Do colours look the same in real life? I photograph artwork carefully, but colours may vary slightly depending on your screen. If you need extra images before purchasing, just ask.

Mini Moments

What are Mini Moments? Mini Moments are small, collectible abstract artworks — each one a captured “moment” from my practice. They make thoughtful gifts and are easy to display.

Are Mini Moments originals? Yes. Each Mini Moment is a unique, hand‑made piece.

Gifting

Can I send an order as a gift? Yes. Add a note at checkout if you’d like your order gift‑wrapped or sent without pricing information.

Do you offer gift notes? Absolutely — I can include a handwritten note. Add your message at checkout.

Returns & Refunds

Can I return my order? Yes — within 14 days of receiving your item. Email [email protected] with your order number and reason for return.

Which items can’t be returned?

Bespoke or custom pieces/commissions

Who pays for return shipping? Return shipping and any duties are paid by the customer.

When will I receive my refund? Refunds are issued within 10 business days of receiving and approving your return.

Damaged or Incorrect Orders

My order arrived damaged — what do I do? Email [email protected] with photos of the damage and your order number. I’ll resolve it quickly.

Workshops & Learning

Do you offer workshops? Occasionally — especially around neurodivergent creativity, colour, and “moment‑making”. Any upcoming workshops will be listed on the website and newsletter.

Commissions

I take on a small number of commissions each year for collectors who want something personal, meaningful, and created specifically for their space. My commission process is a gentle, collaborative, intuitive‑led approach that shapes all my work.

How it works

You share what you’re looking for — colours you love, the feeling you want the piece to hold, or a landscape or memory you’d like me to respond to.
You pay a small, non-refundable deposit, and I create a small set of “starting points” based on your brief. These aren’t finished pieces — they’re early moments that help us find the right direction together.
Once we agree on the direction, I develop the final artwork in conversation with you, sharing progress at key stages.
Framing can be arranged if needed, using clean, contemporary styles that complement the work.

What I can create

Abstract landscape‑inspired pieces
Mini Moments in custom palettes
Larger works for homes, offices, or gifting
Pieces that respond to a specific place, memory, or emotional tone

Timeline & Pricing Timelines vary depending on size and complexity. Most commissions take 4–12 weeks. Pricing is based on size and materials, and I’ll provide a clear quote before any work begins.

How to enquire If you’d like to discuss a commission, email [email protected] with a few details about what you have in mind. I’ll get back to you within 2–3 business days.